Return and Refund Policy

Last Updated: October 21, 2026

At WOWZY, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Return and Refund Policy explains the conditions, timeframes, and procedures for returning products and requesting refunds.

1. Return Window

We offer a 14-day return window for eligible purchases, starting from the date you receive your order, subject to the conditions outlined in this policy and applicable consumer protection laws.

To be eligible for a return, items must generally be:

• In their original condition.
• Unworn, unused, and unwashed.
• Returned with original tags, accessories, and packaging where applicable.
• Accompanied by proof of purchase or your order confirmation.

Certain products may be subject to additional return conditions or may be excluded from voluntary returns where permitted by applicable law.

Important: Nothing in this policy limits any mandatory return, cancellation, or withdrawal rights you may have under the laws applicable to your purchase.

2. How to Request a Return

To request a return, please contact us at wowzy.2027@gmail.com within 14 days of receiving your order.

Please include:

• Your order number.
• The name of the product you wish to return.
• The reason for your return.
• Photos of the item, if it is damaged, defective, or incorrect.

Please wait for our instructions before sending any item back. Returns sent without prior communication may experience processing delays.

We will provide the applicable return instructions and address once your request has been reviewed.

3. Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated by WOWZY or required by applicable law.

If you receive a defective, damaged, incorrect, or significantly misdescribed item, please contact us so we can review the issue and determine an appropriate resolution in accordance with applicable law.

Original shipping charges and other fees will be handled in accordance with the applicable refund terms and legal requirements.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at wowzy.2027@gmail.com as soon as possible.

Please provide your order number, a description of the issue, and clear photographs where appropriate.

We will review your request and work with you to determine an appropriate solution, which may include a replacement, repair, refund, or another remedy required by applicable law.

Your statutory consumer rights remain unaffected.

5. Non-Returnable Items

Some products may not be eligible for voluntary returns, including certain:

• Personalized or custom-made products.
• Perishable goods.
• Hygiene-sensitive products where the relevant seal has been broken, where permitted by law.
• Digital products or other items excluded from returns under applicable law.

Any applicable exclusions will be communicated through the relevant product listing or at the time of purchase where required.

These exclusions do not apply where applicable law grants a non-excludable right to a return, cancellation, withdrawal, or refund.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

6. Exchanges

If you would like to exchange an item for another size, color, or product, contact us at wowzy.2027@gmail.com.

Exchanges are subject to product availability and applicable return conditions.

If an exchange is unavailable, we will explain the available options in accordance with this policy and applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at wowzy@gmail.com.

We may be able to cancel your order before it is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may be able to request a return in accordance with this policy and applicable law.

Nothing in this section limits any statutory cancellation or withdrawal rights that apply to your purchase.

8. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will generally be issued to your original payment method unless otherwise agreed or required by applicable law.

We aim to initiate approved refunds within 5–10 business days after the return has been inspected and approved. Your bank or payment provider may require additional time for the funds to appear in your account.

If your refund has not arrived within a reasonable period after we confirm that it has been processed, please contact us at wowzy.2027@gmail.com.

Where applicable law requires a refund to be issued within a different timeframe, the legally required timeframe will apply.

9. Refunds for Lost or Undelivered Orders

If your order has not arrived within the applicable or agreed delivery timeframe, please contact us so we can investigate the shipment.

Depending on the circumstances and applicable law, you may be entitled to a replacement, refund, or another appropriate remedy.

Any resolution will be handled in accordance with our Shipping Policy and applicable consumer protection laws.

10. Policy Changes

WOWZY reserves the right to update or modify this Return and Refund Policy when necessary.

Any changes will be posted on this page with an updated revision date. Changes will not remove any rights that customers are legally entitled to retain in relation to an existing purchase.

11. Contact Us

If you have questions about returns, refunds, exchanges, cancellations, damaged products, or undelivered orders, please contact us:

Store Name: WOWZY
Email: wowzy.2027@gmail.com

We appreciate your trust in WOWZY and thank you for shopping with us.